505 Housing LLC (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy and maintaining transparency in how we collect, use, and safeguard your information.

This Privacy Policy governs all interactions with our website, communication systems, and services, including but not limited to phone calls, text messaging, email, tenant and owner portals, and AI-assisted communications. This policy applies to all users, including applicants, residents, property owners, and website visitors.

Certain communications may be handled by automated or AI-assisted systems. These systems may record, process, and respond to information provided during interactions. While designed to assist with communication and service delivery, AI systems may not fully replicate human judgment.

Our primary phone number, 505-531-6336, may be answered by an automated system and is not monitored for emergency response. This line should not be used for emergencies. In the event of an emergency, call 911 immediately.

We may collect personal and non-personal information through direct interactions, automated systems, and third-party service providers.

Information you provide directly may include:

- Name, email address, phone number, and mailing address

- Rental application information and supporting documentation

- Financial, employment, and identity verification data

- Payment and transaction-related information

- Communications with our team, including phone calls, text messages, emails, and inquiries

Information collected automatically or through system use may include:

- Call recordings and communication logs, including AI-assisted interactions

- IP address, browser type, device information, and usage activity

- Website interaction data, including cookies and tracking technologies

Information obtained from third-party providers may include:

- Tenant screening reports (credit, background, rental history)

- Payment processing confirmations

- Identity verification and fraud prevention services

We collect and use information only as reasonably necessary to provide property management services, process applications, manage accounts, communicate with users, comply with legal obligations, and protect the safety and integrity of our operations.

You may interact with automated systems, including AI-powered voice assistants and messaging tools (“J-AI”), as part of our communication and service delivery processes.

By engaging with our services, you acknowledge and agree that:

- Communications may be conducted, recorded, and processed by AI or automated systems

- Calls to and from 505-531-6336 may be recorded or monitored for quality assurance, training, compliance, and documentation purposes

- By continuing a call or communication, you consent to such recording and processing

J-AI systems are designed to provide general information, assist with routine inquiries, and facilitate communication. However:

- AI systems may not interpret all information accurately or completely

- Responses may be limited, generalized, or based on the information available at the time

- AI systems do not make decisions regarding applications, approvals, tenancy, lease enforcement, or legal determinations

All final decisions are made in accordance with written rental criteria, lease agreements, internal policies, and applicable federal, state, and local laws.

You agree not to rely solely on information provided by AI systems for decisions related to housing, legal matters, financial matters, or emergencies.

AI systems are not a substitute for law enforcement, emergency services, or licensed professionals. Any situation involving emergency conditions, criminal activity, or immediate risk to persons or property must be directed to the appropriate authorities, including calling 911.

Information provided by AI systems is for general informational purposes only and does not constitute legal, financial, or housing advice.

We use your information as reasonably necessary to operate our business, provide property management services, and maintain the safety, integrity, and functionality of our operations.

This includes, but is not limited to:

- Responding to inquiries and communicating with you through phone, text, email, and automated systems

- Processing rental applications, screening, and related verification activities

- Managing tenant and owner accounts through platforms such as AppFolio and other operational systems

- Scheduling and coordinating showings, inspections, maintenance, and related services

- Sending service-related communications, notices, and account updates

- Facilitating payment processing, billing, and financial recordkeeping

- Monitoring, documenting, and enforcing lease agreements, policies, and operational standards

- Detecting, preventing, and addressing fraud, misuse, safety concerns, or policy violations

- Improving our website, communication systems, automation tools, and overall customer experience

- Complying with applicable legal, regulatory, and fair housing requirements

Where permitted by law and with appropriate consent when required, we may send marketing or informational communications. You may opt out of non-essential communications at any time by following unsubscribe instructions or contacting our office.

Your information may be processed through internal systems and trusted third-party platforms necessary to deliver our services and operate our business.

By providing your contact information to 505 Housing LLC, you give your express consent to be contacted by us through various communication methods, including phone calls, text messages (SMS), email, and automated or AI-assisted systems, for purposes related to our services.

These communications may include, but are not limited to:

- Appointment scheduling and reminders

- Leasing updates, account notifications, and service-related communications

- Maintenance coordination and operational notices

- Responses to inquiries submitted through our website or systems

- Marketing or informational communications, where permitted by law

Calls and text messages may be delivered using automated technology or AI-assisted systems. Message frequency may vary.

Standard message and data rates may apply depending on your mobile carrier.

You may opt out of non-essential communications at any time:

- Text messages: Reply STOP to unsubscribe or HELP for assistance

- Email: Use the unsubscribe link provided in the message

- General inquiries: Contact us through www.505hpm.com

Opting out of certain communications may limit our ability to provide updates or service-related notifications.

Consent to receive communications is not a condition of applying for housing, entering into a lease, or receiving property management services, and refusal to consent will not impact your eligibility.

For tenant or owner account-related matters, including payments, maintenance requests, and account access, you agree to use the designated portal available at www.505hpm.com.

We do not sell your personal data.

We may share your information as reasonably necessary to operate our business, deliver services, and comply with legal obligations. This may include sharing with:

- Service providers supporting tenant screening, identity verification, payment processing, maintenance coordination, and operational functions

- Technology providers supporting communication systems, automation, data processing, and AI-assisted tools

- Property management platforms, including AppFolio, used for tenant and owner portals, payment processing, accounting, and recordkeeping

- Business partners, contractors, or vendors operating under contractual or confidentiality obligations

- Legal, regulatory, or law enforcement authorities when required by law, or when necessary to protect the safety, rights, or property of residents, owners, or the Company

We may also share information as necessary to enforce lease agreements, resolve disputes, investigate potential violations, or protect against fraud, misuse, or security risks.

In the event of a business transition, including sale, transfer, or restructuring of assets or management operations, information may be transferred as part of that process, subject to applicable legal requirements.

Information shared with third-party providers is subject to their respective privacy policies and data practices. While we work with reputable providers, we do not control and are not responsible for the independent data handling practices of third-party systems once information is transmitted in accordance with our services.

All sharing is limited to what is reasonably necessary to support operations, provide services, and comply with applicable laws.

We use cookies and similar tracking technologies to support the functionality, performance, and usability of our website and related systems.

These technologies may be used to:

- Enable core website functionality and user navigation

- Analyze website traffic and usage patterns

- Improve system performance and user experience

- Support communication tools, forms, and automation systems

Cookies and tracking technologies may collect non-personal information such as IP address, browser type, device information, and interaction data. This information is generally used in aggregate form to improve our systems and services.

Some tracking technologies may be provided by third-party service providers, including platforms used for website hosting, analytics, and customer relationship management. These providers may collect and process data in accordance with their own privacy policies.

By continuing to use our website, you consent to the use of cookies and similar technologies as described in this policy.

You may disable or manage cookies through your browser settings; however, doing so may limit the functionality or performance of certain features of the website.

We implement reasonable administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and security of your information.

These measures include the use of secure systems, controlled access to data, and reliance on established third-party platforms used for property management, communication, and payment processing.

However, no method of data transmission over the internet or electronic storage system is completely secure. As a result, we cannot guarantee absolute security of any information transmitted to or stored within our systems.

You are responsible for maintaining the confidentiality of your personal information, including login credentials, passwords, and access to your accounts. Unauthorized access resulting from your failure to protect such information is not the responsibility of the Company.

Our services may rely on third-party systems and platforms (including but not limited to property management software, payment processors, and communication tools). While we select reputable providers, we do not control their security practices and are not responsible for unauthorized access, breaches, or data incidents occurring within third-party systems.

By using our services, you acknowledge and accept the inherent risks associated with electronic communication, data transmission, and online account management.

We retain personal information for as long as reasonably necessary to fulfill business, operational, legal, and regulatory obligations.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected. This may include, but is not limited to:

- Rental applications, lease agreements, and tenancy records

- Financial, accounting, and payment-related documentation

- Fair housing compliance and screening documentation

- Communication records, including calls, messages, and transaction history

Information may also be retained as necessary to enforce lease agreements, resolve disputes, respond to claims, comply with legal obligations, and protect the rights, safety, and property of residents, owners, and the Company.

When information is no longer required for active use, it may be securely deleted, anonymized, or retained in archived or backup systems as permitted by applicable law.

Certain information may be stored or retained by third-party service providers in accordance with their own data retention policies. We do not control the retention practices of third-party systems once data has been transmitted as part of our services.

Subject to applicable laws and our legal, regulatory, and operational obligations, you may have the right to:

- Request access to personal information we maintain about you

- Request correction of inaccurate or incomplete information

- Request deletion of personal data, where such deletion is permitted by law

These rights are not absolute and may be limited where information is required to:

- Comply with legal, regulatory, or fair housing requirements

- Maintain accurate financial, tenancy, or business records

- Enforce lease agreements or contractual obligations

- Resolve disputes, claims, or legal matters

- Protect the rights, safety, or property of residents, owners, or the Company

We may deny or limit requests where permitted or required by law.

To protect your privacy and security, we may require verification of your identity before processing any request.

Requests will be reviewed and processed within a reasonable timeframe based on the nature and scope of the request.

Privacy Contact

For privacy-related requests, contact:

📧 [email protected]

Please include “Privacy Request” in the subject line to ensure proper handling.

General account-related matters, including tenant or owner account access, payments, and maintenance requests, must be submitted through the designated portal at www.505hpm.com.

System-generated communications may originate from:

📧 [email protected]

This email address may be used for automated notifications, system alerts, and AI-assisted communications. Messages sent from this address may be generated without direct human review.

This email inbox is not monitored for general customer service inquiries, and responses to messages sent to this address may not be received or reviewed.

You should not rely on this email address for time-sensitive matters, account-related issues, maintenance requests, or service inquiries.

For all tenant and owner account-related matters, including payments, maintenance requests, and account access, you must use the designated portal available at:

www.505hpm.com

For emergencies or situations requiring immediate attention, contact the appropriate authorities, including calling 911.

Delivery of system-generated communications is not guaranteed and may be affected by factors outside of our control, including spam filters, carrier restrictions, or technical issues.

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information directly from children.

We recognize that children may reside in properties we manage; however, all applications, agreements, and communications must be submitted by an adult or legal guardian. We do not request or require personal data directly from minors.

If we become aware that personal information has been collected directly from a child under the age of 13 without appropriate consent, we will take reasonable steps to delete such information in accordance with applicable law.

Parents or guardians who believe that a child has provided personal information to us may contact us at:

📧 [email protected]

Please include “Children’s Privacy Request” in the subject line for proper handling.

Our website and communication systems may contain links to third-party websites or services for your convenience.

These third-party sites operate independently from 505 Housing LLC and are not controlled or managed by us. Once you leave our website or systems, you are subject to the terms, conditions, and privacy policies of the third-party provider.

We do not endorse, guarantee, or assume responsibility for the content, services, security practices, or data handling of any third-party websites or platforms.

Any information you provide to third-party sites, including personal, financial, or transactional data, is provided at your own discretion and is governed by the policies of those third parties.

We encourage you to review the privacy policies and terms of use of any third-party websites before providing information or engaging with their services.

505 Housing LLC conducts all data collection, communication, screening, and operational practices in accordance with applicable federal, state, and local fair housing laws and regulations.

We do not use personal information to make decisions or establish preferences based on protected characteristics, and we do not engage in discriminatory practices in any aspect of our housing operations.

All application and tenancy decisions are based on consistent, written rental criteria and objective standards applied uniformly to all applicants.

AI-assisted systems and automated tools are not used to make housing decisions, determine eligibility, or apply rental criteria. All decisions are made through established processes in compliance with applicable laws.

Personal information is used solely for legitimate business purposes related to property management, screening, and compliance, and is not used to profile, target, or treat individuals differently in violation of fair housing requirements.

505 Housing LLC is a property management company and is not a law enforcement agency, emergency responder, or public safety provider. We do not provide emergency services.

Our phone systems, website, AI-assisted systems, and communication channels are not monitored for emergency conditions and are not designed or intended for emergency use.

Communications submitted through our systems, including calls, messages, or online requests, may not be reviewed immediately and may experience delays or interruptions.

If you experience or observe any situation involving:

- Immediate danger to life, health, or safety

- Fire, gas leak, or medical emergency

- Criminal activity or suspected illegal behavior

- Threats, violence, or weapons

You must contact 911 or the appropriate local authority immediately.

AI-assisted systems are not capable of assessing emergency conditions or providing appropriate emergency response. These systems are intended for general communication and service-related inquiries only.

Use of our services, systems, or communication channels for emergency purposes is improper and at your own risk. Our services do not replace or substitute for law enforcement, emergency responders, or licensed professionals.

All payments are processed through third-party payment providers integrated with our systems. We do not store full payment card or banking information within our direct systems.

Payment transactions are subject to the terms, conditions, and security practices of the applicable payment processor. We are not responsible for errors, delays, or security issues arising from third-party payment systems.

We do not guarantee uninterrupted access to our website, portals, communication systems, or AI-assisted services. System availability may be affected by maintenance, technical issues, third-party outages, or other factors beyond our control.

You are responsible for ensuring that the information you provide is accurate and up to date. We are not responsible for decisions, delays, or issues resulting from inaccurate or incomplete information provided by users.

Information provided through our website, communications, or systems is for general informational purposes only and does not constitute legal, financial, or professional advice.

This Privacy Policy is governed by the laws of the State of New Mexico. Any disputes arising from this policy shall be handled in accordance with applicable state and local laws.

In the event of a data breach involving personal information under our control, we will take reasonable steps to notify affected individuals in accordance with applicable laws and regulations.

We may update this Privacy Policy from time to time to reflect changes in our operations, services, technology, or applicable laws and regulations.

Any updates will be posted on this page with a revised effective date. Changes are effective upon posting unless otherwise stated.

It is your responsibility to review this Privacy Policy periodically to remain informed of any updates.

Your continued use of our services, website, communication systems, or platforms after any changes are posted constitutes your acknowledgment and acceptance of the updated Privacy Policy.