Rental applications are submitted online through each property’s listing page. Each listing includes application instructions, qualification requirements, and any property-specific details renters should review before applying.

In some cases, yes. Co-signers must meet higher credit and income standards and be willing to sign the lease assuming responsibility.

Normal wear and tear includes minor scuffs, faded paint, or worn carpet. Damage beyond this—like holes, stains, or pet damage—may be deducted from your deposit.

Rent is paid online through our secure portal. It’s due on the 1st of each month. Late fees may apply after the 3rd of the month, as outlined in your lease.

We handle all major repairs and safety issues. You can submit maintenance requests 24/7 online. Emergency issues (like leaks or no heat) are prioritized and handled immediately. Owners and Residents have different responsibilities for repair costs. Be familiar with your lease.

You must give written notice and may be responsible for rent until a new tenant is found, plus a lease-break fee if specified. Active-duty military may terminate early under the federal Servicemembers Civil Relief Act (SCRA).

Yes, most owners require this. Renter’s insurance protects your personal belongings and covers liability. It’s a smart and affordable way to protect yourself.

Yes. Vouchers are treated as income and applicants must comply with the income standards as published to make up the difference through other forms of income.

(Ex. if your voucher covers $1000 rent, you are responsible to document the remaining $1500 - $2000 per month income from any other source.) Additionally, all applicants must meet all other requirements that include credit, eviction, and criminal background checks.

Maintenance requests are submitted through the

tenant portal or designated maintenance request system. Submitting requests through the portal ensures they are tracked and addressed in a timely manner.

Rental requirements vary by property but generally include income verification, rental history, credit review, and background screening. All applications are evaluated using consistent criteria in accordance with fair housing laws. See our Rental Standards Section.

Deposits typically equal one month’s rent but may be higher depending on credit, pets, or lease terms. Deposits are refundable under the conditions outlined in your lease and per UORRA §47-8-18. In some cases we may utilize a Deposit Alternative through a 3rd party provider in lieu of a deposit.

Each owner we represent determines if they will allow for pets. Breed and size restrictions may apply. Pet deposits or pet rent will be required. All pets must be approved prior to move-in.

No. We give 24-hour written notice before entering for inspections or repairs, except in emergencies (UORRA §47-8-24) in which case we may enter without notice. See the Resident Handbook for definition of emergencies.

After you move out and return the keys, we inspect the unit. Deposits are returned within 30 days, minus any lawful deductions. You'll receive an itemized list if any amount is withheld (UORRA §47-8-18). In the event a deposit alternative is utilized, there is no refund.

Please contact our office right away. We take all concerns seriously and will respond promptly. We are committed to fair and respectful treatment of all residents.

Absolutely. We do not discriminate based on race, color, religion, sex, disability, familial status, national origin, sexual orientation, or gender identity. Everyone is welcome here.

Showing instructions are provided on each individual property listing. Renters should review the listing details carefully and follow the instructions outlined to schedule a viewing.

Emergency contact instructions are provided at move-in and are available through the tenant portal. These instructions outline who to contact for urgent issues affecting safety or habitability.